Frequently Asked Questions
Everything you need to know about shopping with Buchan
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is Buchan's return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Buchan ships to customers within North America. We are working on expanding our reach to international destinations in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are Buchan products covered by a warranty?
Yes, most of our retail electronics and home goods come with a 1-year limited manufacturer's warranty against defects in materials and workmanship.