Returns & Exchanges
At Buchan, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for most items in their original condition. Whether you need a different size or a full refund, our team is committed to making the process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the products in their original packaging, ensuring all tags are attached and the items are unworn or unused.
Ship the Package
Affix the prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing